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We offer premium service for Trade Assurance orders.

 

 

 

 

FAQ from Ester Products:

Q1 Proforma Invoice details

A1 On the Proforma Invoice

"seller" means Yongkang Anlin Industry and Trade Co.Ltd

"buyer"means the people who agree to buy the products or parts from seller .

"Trade item" means the international trade term , like FOB ,CNF, CIF,DDU......

"Lead time "means the date specified by the Seller when the Products are to be delivered.

"Specification "means what the buyer request for the product order, Including color.

 

Q2 Payment Item 

A2 Payment item : T/T , western union , money gram

T/T: We will use our export company  account , please request to stamp on the account . 

Western Union and Money gram: Please confirmed with our sales and request it must be stamp on the account .

We will not use privite account , please pay more attention for safety deal .

 

Q3 Shipping transport

A3 We have cooperation with many shipping companies , such as CMA,NYK,CHINASHIPPING ,OOCL,EVERGREEN, COSCO,HANJIN,MSC,ZIM ,YANGMING,APL. Our forwarder will make sure the safe transport and good service after deal.

If you have your own forwarder or agent , please send our sales the contact of your forwarder or agent .

Lead time for samples order :7-10 days

Lead time for container:20-25 days

 

Q4 After sales service and components

A4 For our all series products , the warranty time is six months , frame ,forks and brakes for one year .If there is any problems We will offer you for free to replace once we received your photo or vedio .

If you need buy the componets in the future , our company will offer the cost price for our clients to repair after the guarantee period.

 

Q5 Feedback&Message

A5 We will be appreciated your any good advice . Please let us know if you have any questions and problems to our product , then we can keep growing

Also please give us the good reputation on the message board if you are satisfied with us .

 

Q6 Agent Request

A6 We welcome you join us ,work together , the details request as following:

a.Have a registed company , which is pedicab business range .

b.Have a good reputation for sales and service .Demand quantity is over 50-100pcs per year .

c.Communicated well with us ,we will offer the agent price and servcie conditions.

 

Our Designer Ruben 

Welding Process

Assembling 

Samples Package 

Container Loading 

Shipping& Transport 

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